Warranty Information:
Please note that we offer a manufacturer's product exchange warranty
and all products are sold with their respective manufacturer's warranty
which is generally 1 year from date of manufacture.
Be aware that warranty periods and services vary by manufacturer and
product.
All of our products are manufactured using precisely matched new and
reconditioned components. Our printing products and cartridges are
warranted against defects in material or workmanship for a period of one
year from the date of sale.
In the event of defect in material or workmanship during the warranty
period, the cartridges must be returned in original packaging including
any and all accessories to Inkjet Oasis along with the sender's mailing
address.
Products that are found to be defective after inspection will be
replaced at no cost. Please allow up to eight weeks for product
replacement. Inkjet Oasis will not be held responsible for
returning products that do not have a return mailing address enclosed.
This warranty is given in lieu of all other warranties, expressed or
implied including the warranties of merchantability and fitness for a
particular purpose. Any damage caused to items due to accident, misuse,
abuse, negligence, or unauthorized tampering voids all warranties.
Inkjet Oasis will not be held liable under any circumstances for
incidental or consequential damages, including lost profits.
Refund and Return Policy:
We offer a 100% customer satisfaction guarantee though certain
conditions apply.
To be eligible for a refund, customers must inform Inkjet Oasis of any
order discrepancy within 7 days of the order delivery date. In addition,
customers must contact us
to request a return for refund within 30 days after the invoice date.
Please include the following information: a copy of your invoice; if you
don't have the invoice, then please include a note with your order
number. Please note that all items for a refund must be returned in "as
new" saleable condition in the original packaging and include all
accessories.
We will not accept returns of certain items for refunds, including:
- Any item that is returned more than 7 days after delivery.
- Any item that has been opened (taken out of its plastic wrap).
- Any item that is not in its original condition, is physically
damaged, or is missing accessories.
- Any photo papers or transparencies or media which have been
printed on, cut or used.
The original shipping fees are non-refundable. The buyer is solely
responsible for return shipping costs/postage and will not be reimbursed
by Inkjet Oasis.
Customers are solely responsible for shipping any returned products to
Inkjet Oasis. Customers agree to pay all shipping charges and costs and
assume all
risk of loss for the products during shipment.
When returning product, we strongly recommend the use of a carrier that
can track packages. You, the customer are responsible for insuring the
returned item (s). Inkjet Oasis will not be held responsible for any
damage, shipping costs or losses incurred during the shipping or
delivery process.
Returned products must be 100% complete, undamaged and in saleable
condition. All returns must include the original packaging material,
cartons, manuals and other accessories provided by the manufacturer.
Clearance products purchased from Inkjet Oasis will not be accepted for
returns or exchanges.
Please allow 2 to 7 business days for processing.
Return Policy for Warranty Exchange or Replacement:
Defective items will only be replaced or exchanged if within their
respective warranty period.
Defective inkjet and laser printer cartridges must be not less than
70% full.
Where possible, please note the product or item code number of the
replacement item(s). If there is a difference in the item cost,
customers will be charged the difference in cost between the two items.
If you do not include the required information with your return you
will be contacted by a customer support representative.
Products will be exchanged or replaced with similar products from the
same manufacturer depending on replacement availability. We reserve the
right to make substitutions for discontinued items.
Restocking Fee:
A 20% restocking fee may be applied to all returns for refund if the
return is the result of customer error.
Shipping charges and postage are non-refundable.
Cancelled order or address errors:
Cancelled orders must be called in before 10:00 am CST, no e-mail
will be accepted to avoid cancellation fees (shipping cost).
We will refund the purchase price, less shipping charges for refused
shipments or orders returned to us due to an incorrect delivery address,
action, inaction or absence of the recipient.
How to contact us
If you have any questions, comments or concerns regarding our
Shipping Policy, or if you wish to review, update or correct your
information or change any consent you previously provided to us, you may
contact our office by
e-mail or snail mail at:
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